Privacy Policy

1. Information Collection

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and contact information when you create an account.
• Professional Information: Your Texas professional license number, license type, and expiration date as required for TDLR reporting.
• Payment Information: Credit card details and billing address processed securely through our payment processor.
• Course Progress Data: Information about your course enrollment, progress, completion status, and time spent in courses.
• Communication Data: Messages you send to us through our contact forms or support channels.

We also automatically collect certain information when you use our platform, including your IP address, browser type, device information, and usage patterns.

2. Use of Information

We use the information we collect to:

• Provide, maintain, and improve our educational services
• Process your course purchases and payments
• Track and report your course completions to the Texas Department of Licensing and Regulation (TDLR)
• Generate certificates of completion
• Send you important account notifications and updates
• Respond to your inquiries and provide customer support
• Comply with legal obligations and regulatory requirements
• Prevent fraud and enhance the security of our platform
• Analyze usage patterns to improve user experience

3. Data Sharing

We may share your information with:

• Texas Department of Licensing and Regulation (TDLR): We are required to report your course completions, including your name, license number, and completion details, to TDLR as part of our obligations as an approved continuing education provider.
• Payment Processors: We share payment information with our secure payment processor to complete transactions.
• Service Providers: We may share information with third-party vendors who assist us in operating our platform, such as hosting providers and email services.
• Legal Requirements: We may disclose information when required by law, court order, or government request.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged into your account
• Remember your preferences and settings
• Track your course progress and time spent in courses
• Analyze how you use our platform to improve our services
• Ensure the security of your account

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our platform, particularly course progress tracking.

5. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure server infrastructure, regular security assessments, and restricted access to personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. TDLR Reporting

As a TDLR-approved continuing education provider, we are required to report your course completions to the Texas Department of Licensing and Regulation. This includes:

• Your full name as it appears on your license
• Your Texas professional license number
• Course title and credit hours completed
• Date of course completion

This reporting is mandatory and occurs within 24 hours of course completion. By using our services, you consent to this required reporting to TDLR.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to our legal retention requirements
• Opt out of promotional communications
• Request a copy of your data in a portable format

Please note that we are required to retain certain records for compliance with TDLR regulations and may not be able to delete information related to your course completions.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Course completion records are retained in accordance with TDLR requirements, which may require retention for several years after course completion. Account information is retained for the duration of your account and for a reasonable period thereafter to fulfill legal, accounting, or reporting requirements.

9. Children's Privacy

Our services are intended for Texas license holders and license applicants. Texas issues electrical apprentice licenses from age 16, so some users may be 16 or 17. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@onlinetexasce.com
• Contact Form: Contact Us