How can we help you?

Go to the sign-in page and enter the email address you used to purchase the course. Accounts from our previous site keep the same email and password — sign in exactly as you did before.

Forgot your password, or never created one? Use the "Forgot password?" link, enter that same email, and select Send Reset Link. Reset links can be used once and expire one hour after you request them.

If the reset email doesn't arrive:

• Make sure you entered the same email address you used when purchasing your course — a typo such as gmial.com instead of gmail.com means it went nowhere
• Check spam, junk, promotions, and any email filters — search your mailbox for support@onlinetexasce.com
• A work or school email domain may be blocking outside messages
• The link you opened may be older than an hour — request a fresh one and open the newest email

If you still cannot find the email — or you bought a course with a typo in your email address, or no longer have access to that inbox — contact support and include your full name, license type, approximate purchase date, and the email address you think was used.

To sign out: open your My Courses page, open the Settings menu, and select Sign out.

Yes. Checkout creates your account under the email address you entered, with the password you typed there — that's also where your order confirmation went. Sign in with that email and password.

Forgot the password you chose at checkout? Use the "Forgot password?" link and enter that same checkout email.

If the reset email never arrives, check whether you used a different email address at checkout (a work email, or a typo like gmial.com). Your course is attached to the email on the order, not to any other account you may have.

You still need to complete the final step, "Submit Your TDLR License Information" (the course menu calls it "Confirm license & finish"), where you confirm your TDLR license number and submit your course completion. There is no final exam — confirming your license number is the last step.

If your course has a minimum time requirement (50 minutes per credit hour), you also need to meet it before you can submit. Review the previous lessons until the requirement is met, then return to the final step.

You add your TDLR license on your My Courses page before you start the course, and you confirm the same TDLR license number when you submit your course completion at the end. If your license number isn't being accepted:

• Check for typos — enter the number from your TDLR license (letters and spaces are ignored, so "TACLA22408C" and "22408" are the same number)
• Make sure you picked the license type that matches the course — Cosmetology / Barber, Electrician, or HVAC. Barber and cosmetology licenses are the same license type: either one is accepted on the 4-hour Cosmetology and Barber course
• Make sure you didn't enter your driver license number — TDLR license numbers are different
• HVAC contractors: your TACLA or TACLB contractor number is your license — enter it as printed or just its digits
• Barbers: if your card still shows a pre-2023 license number, enter it anyway — we look up the reissued number for you
• Don't enter a phone number, your name, or a license number from another state
• A brand-new or temporary license may not appear in TDLR's online records yet — contact us and we'll help
• TDLR's systems are sometimes offline for maintenance — wait a while and try again
• Your license may not be eligible for continuing education credit

Not sure of your number? It's the number on your Texas license or certificate from the Texas Department of Licensing and Regulation — not your driver license or Social Security number. If you don't have it handy, look yourself up by name on TDLR's license search (it lists active licenses only); your record shows the license number, license type, and expiration date. Continuing education is for renewing a license you already hold — if you don't have a TDLR license yet, our courses can't be reported for you.

Still can't get it to work? Contact us.

Your study time is recorded automatically while a lesson is open. Whether that time affects course completion depends on the course:

• Some courses have a minimum time requirement (50 minutes per credit hour). Those courses show your progress toward it, and you must meet it before you can submit your course completion.
• Other courses record your study time but have no minimum — you can work at your own pace.

If your course has a time requirement, the course pages will show it.

Troubleshooting:

• Time is recorded while a lesson page is open in your browser; it pauses while an identity check is waiting for your answer, and it stops once the course is complete
• If time is not being recorded, disable browser extensions or try the Google Chrome browser

Identity checks: some courses periodically show a short identity check — a quick question about you, such as your eye or hair color — to confirm that the person reading is the person enrolled. It's our own safeguard for online study. Answer it as soon as it appears: a wrong answer resets your study time to the last correct check and clears the current lesson's completion, so you'll need to reread that lesson. Courses with no minimum time requirement don't show these checks.

On your phone: the lessons work in the web browser on your phone or tablet — there's no app to install. Keep the lesson page open while you read; study time is only recorded while a lesson page is open in your browser.

The hours each course provides are listed on its course page. Completing every lesson is what earns them — the course is reported to TDLR as a whole, so there's no way to submit part of it.

Cosmetology and barber licenses — including esthetician, manicurist, eyelash extension, and hair weaving specialty licenses — renew with 4 hours of CE, and the 1-hour human trafficking prevention training TDLR requires is included inside our 4-hour course; it isn't a separate course, and you don't need to take it anywhere else. If you've held your license for 15 or more years, TDLR requires only 2 hours (sanitation and human trafficking prevention) — the 4-hour course covers both, so it satisfies that requirement as well.

Electricians: 4 hours per renewal for every electrician license except contractor licenses and residential appliance installers (apprentices may instead be enrolled in a TDLR-registered apprenticeship program). HVAC: 8 hours per renewal for licensed Class A and Class B contractors — registered and certified technicians renew without CE.

Course access expires 6 months after purchase per our Terms of Service.

If you do not complete your course in 6 months, no refunds will be given and no additional access will be granted.

Finished the course? Your certificate and completion record stay available after access ends — open the link in your completion email, which normally also has the certificate PDF attached.

It's the number printed on your Texas license or certificate from the Texas Department of Licensing and Regulation — digits only. If you don't have it handy, look yourself up by name on TDLR's license search (it lists active licenses only); your record shows the license number, license type, and expiration date.

Your completion certificate carries three numbers — your license number, the TDLR course number, and our provider number (#2273). Only the first one is yours; don't enter the course or provider number where a license number is asked for. HVAC contractors: the digits in your TACLA or TACLB number are your license number.

No. Your progress saves as you go — each finished lesson and your study time are recorded, so you can close the browser and pick up later, even on a different phone or computer. The Resume Course button on your My Courses page takes you to your next lesson.

You have 6 months from purchase to finish. Plan on roughly the course's listed hours — TDLR defines a CE hour as 50 minutes of instruction, so a 4-hour course with a minimum time requirement needs 200 minutes of study time — and you can finish in a single sitting if you'd like.

Your completion report is sent to TDLR within 24 hours after course completion. Once it's reported, your course completion page on this site shows the filing details (open it from My Courses or from the link in your completion email), and we email you a confirmation.

To confirm the Texas Department of Licensing and Regulation received it, check your CE history on TDLR's Continuing Education Course Search page using the link below. Make sure to click the "View All Courses" button to see that we reported your course completion.

Please remember it may take up to 24 hours after you complete the course for your course completion to be reported to the TDLR. Our courses are TDLR-approved (provider #2273) — you can verify our approval on TDLR's continuing education provider list.

While your course access is still active, download your certificate from your completed course on your My Courses page. The link in your course-completion email works even after your course access window ends — open it to download the certificate again (the certificate PDF is normally attached to that email too).

The Certificate of Completion is available for online download only and is not mailed to you. It also does not renew your license — you still need to renew your license with the TDLR after completing the continuing education requirement.

Your certificate shows the name from your TDLR license record and the license number you confirmed when you submitted the course.

Double-check your license number carefully before submitting — once your course completion is submitted, the license number cannot be changed. That's why the submission step asks you to confirm it first.

If your name looks wrong or something else on your certificate doesn't match your records, contact us.

To be eligible for a refund:

• Your purchase must have been within the last 30 days
• The course must not have been completed

If you complete the course, you are no longer eligible for a refund. Eligible refunds go back to the original card and take 5-10 business days to appear.

To request a refund, sign in, open Contact Support, and choose Billing & Refunds — your recent orders are listed there with a Request refund button on each eligible one. Prefer to write to us instead? Use the link below.

Bought the wrong course? Barber and cosmetology licenses use the same course — our 4-hour Cosmetology and Barber course is TDLR-approved for both, so if you hold either license you bought the right one. The courses that don't interchange are the different trades (cosmetology/barber, electrician, and HVAC): a course for a different trade stays locked on your My Courses page until a matching license is added. It's refundable within 30 days of purchase if you haven't completed it, so you can buy the right one.

TDLR doesn't credit the same course number twice. If you've already completed this course under its current TDLR course number — with us, or if TDLR's CE records already show credit for that number on a license saved to your account — buying it again would earn you no additional credit, so checkout stops the purchase rather than charging you for nothing.

Each of our courses receives a new TDLR course number every year. Once the next approval is in place, you can take the course again for credit. If you believe the block is a mistake, contact us with your license number — and if a duplicate purchase ever slips through, contact us: as long as you haven't completed that second purchase, it's refunded in full.

Your order confirmation email serves as your receipt — it was sent to the email address you used at checkout when your payment went through. Search your inbox for "You're enrolled" or onlinetexasce.com.

You can view your purchases, with dates and amounts, on your Order History page. If you need a receipt re-sent, contact us with the email on your order.

We accept major credit and debit cards, plus Apple Pay and Google Pay on devices that support them. Each course is a one-time payment — there is no subscription and nothing renews automatically.

Yes. OnlineTexasCE is TDLR continuing education provider #2273, and each of our courses carries its own TDLR course number. TDLR accepts only courses approved by the department, so CE from a non-approved provider doesn't count toward your renewal.

You can confirm our approval on TDLR's continuing education provider list — pick your profession and look for provider #2273.

To renew on time, finish before your license expires — TDLR requires the continuing education to be done before it renews the license. If you renew late, hours completed after the expiration date can still count, within limits that differ by trade:

• Cosmetology and barber licenses: hours count if they were completed within the two years before your renewal date
• Electrician licenses: hours must fall within the current license term — or, if you renew late, within the one year before the date you renew
• HVAC contractor licenses: the same rule as electricians — within the license term, or within the one year before a late renewal

TDLR never credits the same course twice, so take a new course each cycle. We report your completion within 24 hours.

Finishing the course doesn't renew your license by itself. We report your completion to TDLR within 24 hours; you then renew with TDLR — online through TDLR's website — before your expiration date.

Our renewal guides walk through the TDLR steps for each trade.